Welcome to Aota Lab (operated by "CLMNT Machinery India LLP", “Company,” “we,” “our,” or “us”). This Shipping Policy ("Policy") is issued in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and outlines your rights and obligations regarding product shipping.

1. Company Information

Aota Lab is a brand based in Mumbai, India, engaged in the sale of curated home espresso machines, grinders, and coffee tools, with an offline experience center and creative lab.

• Office Address: 1st floor, 275/2181, Motilal Nagar No. 1, New Link Rd, opp. Vibgyor High School, Goregaon West, Mumbai 400104, Maharashtra, India.

• Registered Address: B/1003 Benzer Tower, 90 Feet Rd, Kandivali East, Mumbai 400101, Maharashtra, India

• Email: connect@aotalab.com

• Phone: +91 98927 16780

2. Order Processing

• Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

• A confirmation email will be sent once your order is dispatched.

3. Shipping Timelines

• These are estimated timelines. AOTA is not liable for delays due to courier issues, weather, natural calamities, or government restrictions.

  • Metro cities in India: 8-14 business days

  • Other locations in India: 10-18 business days

4. Shipping Charges

• Shipping charges (if any) will be clearly displayed at checkout.

• No shipping charges will be levied for "Store Pickup".

• Any special delivery requests may incur additional charges.

5. Shipping Locations

• We currently ship across India only.

• We do not provide International Shipping, yet.

6. Tracking Your Order

• Once shipped, you will receive a tracking number by email/SMS.

• You can track your package on the courier partner’s website.

7. Failed Deliveries & Address Issues

• Please ensure your delivery address and contact details are accurate.

• If delivery fails due to incorrect/incomplete address or recipient unavailability, re-delivery charges may apply.

8. Damaged or Lost Packages

• For Damaged, or Lost Packages; and Exchanges, follow our Exchanges & Returns Policy.

📩 For any queries regarding this Policy, please contact us:

CLMNT Machinery India LLP

Email: connect@aotalab.com

Phone: +91 98927 16780