Welcome to Aota Lab (operated by "CLMNT Machinery India LLP", “Company,” “we,” “our,” or “us”). This Privacy Policy (“Policy”) describes how we collects, uses, discloses, and safeguards the personal information of users (“you” or “your”) who access or use the website [www.aotalab.com] (“Website”). By accessing or using the Website, you agree to this Policy.

1. Company Information

Aota Lab is a brand based in Mumbai, India, engaged in the sale of curated home espresso machines, grinders, and coffee tools, with an offline experience center and creative lab.

• Office Address: 1st floor, 275/2181, Motilal Nagar No. 1, New Link Rd, opp. Vibgyor High School, Goregaon West, Mumbai 400104, Maharashtra, India.

• Registered Address: B/1003 Benzer Tower, 90 Feet Rd, Kandivali East, Mumbai 400101, Maharashtra, India

• Email: connect@aotalab.com

• Phone: +91 98927 16780

2. Information We Collect

We may collect the following categories of personal information:

1. Identity Information – name, billing details, and contact information.

2. Contact Information – email address, phone number, and shipping address.

3. Payment Information – limited details necessary for payment processing. We do not collect or store full debit/credit card details; payments are processed through secure, RBI- and PCI-DSS–compliant payment gateways.

4. Technical Information – IP address, browser type, operating system, and browsing activity.

5. Usage Information – purchase history, preferences, and interactions with the Website.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfill orders, including shipping and delivery.

• Communicate with you regarding orders, updates, or support.

• Personalize your experience and improve our Website, products, and services.

• Send marketing communications, promotional offers, and newsletters (where consent is provided).

• Comply with legal obligations and enforce our Terms & Conditions.

4. Data Hosting & Third-Party Services

• Our Website is hosted and operated on Wix platforms, which may store and process data on servers located outside India.

• We use Google Analytics and Google Tags to collect usage and traffic data for improving user experience. These services may place cookies or similar technologies on your device.

• Payment processing is handled only through secure, RBI-regulated third-party payment gateways. We do not store your sensitive card or banking details.

5. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share it in the following cases:

• Service Providers: With logistics partners, courier companies, hosting providers, and payment gateways to facilitate transactions and deliveries.

• Legal Requirements: When disclosure is required under applicable law, regulation, or court order.

• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement technical and organizational measures to protect your personal information. While we strive for high security, no system is completely secure and we cannot guarantee absolute protection.

7. Data Retention

We retain your personal information only as long as necessary for:

• The purposes outlined in this Policy,

• Compliance with legal requirements,

• Resolution of disputes,

• Enforcement of agreements.

8. Your Rights

Under applicable law, you may have the right to:

• Access, review, and correct your personal information.

• Request deletion of your information, subject to legal obligations.

• Withdraw consent for data processing at any time.

• Opt out of marketing communications.

Requests may be sent to connect@aotalab.com.

9. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance browsing, analyze traffic, and improve services. You may disable cookies in your browser, but some features may not work properly.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Grievances

Please write to us at connect@aotalaab.com. Complaints will be acknowledged within 48 hours and resolved within 30 days.

12. Policy Updates

We may update or modify this Policy at any time. The latest version will always be available on our Website. Continued use after changes indicates your acceptance of the updated Policy.

📩 For any queries regarding this Policy, please contact us:

CLMNT Machinery India LLP

Email: connect@aotalab.com

Phone: +91 98927 16780