Welcome to Aota Lab (operated by "CLMNT Machinery India LLP", “Company,” “we,” “our,” or “us”). This Returns & Exchanges Policy ("Policy") is issued in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and outlines your rights and obligations regarding product returns, exchanges, and refunds.

1. Company Information

Aota Lab is a brand based in Mumbai, India, engaged in the sale of curated home espresso machines, grinders, and coffee tools, with an offline experience center and creative lab.

• Office Address: 1st floor, 275/2181, Motilal Nagar No. 1, New Link Rd, opp. Vibgyor High School, Goregaon West, Mumbai 400104, Maharashtra, India.

• Registered Address: B/1003 Benzer Tower, 90 Feet Rd, Kandivali East, Mumbai 400101, Maharashtra, India

• Email: connect@aotalab.com

• Phone: +91 98927 16780

2. Eligibility for Returns

• Returns are accepted only in cases of manufacturing defects or damage during transit.

• Products must be returned within 7 days of delivery, unused, and in their original packaging with all accessories.

• Proof of purchase (invoice/order confirmation) is required.

3. Non-Returnable Items

We cannot accept returns for:

• Products damaged due to misuse, neglect, or improper handling.

• Products used for commercial purposes.

• Customized or special-order products.

• Consumable items (if any, e.g. coffee beans, cleaning tablets).

• Pre-order items once confirmed.

4. Exchanges

• If a product is defective or damaged on arrival, we will offer either:

  • A replacement unit, subject to availability, or

  • An exchange for another product of equal value, if mutually agreed.

5. Refunds

• If a return is approved, refunds will be processed to your original payment method only.

• Refunds will be initiated within 5–7 working days in line with RBI guidelines.

• Processing times may vary depending on your bank/payment provider.

6. Damaged or Lost Packages

• If your package arrives damaged, you must notify us within 48 hours of delivery, with photos of the product and packaging.

• For lost shipments, we will coordinate with our courier partners to investigate and resolve the issue.

7. Cancellations

• Pre-orders: Once confirmed, cancellations are accepted prior shipment.

• Standard orders: May be cancelled prior to shipment by contacting us. Once shipped, cancellations are not possible.

8. Return Shipping

• For approved returns due to defects or transit damage, we will cover the cost of return shipping.

• For all other cases (where applicable), customers are responsible for return shipping charges.

📩 For any queries regarding this Policy, please contact us:

CLMNT Machinery India LLP

Email: connect@aotalab.com

Phone: +91 98927 16780